Do to the nature of the items being sold, all sells are final. If you are purchasing a variety pack of reusable pads please understand that all designs, colors, and patterns are chosen at random and by purchasing this item you are agreeing to receiving the designs, colors and patterns as is.
Simply Giraffe is not responsible for lost items during shipping. Even though we do give you a tracking number, we recommend that you certify your order by clicking the Signature Confirmation option (will only apply and be charged to the Reusable Pads) at checkout. If you do not certify your package at checkout, you are agreeing to ship at your own risk.